OpenLLM Shop
OpenLLM Shop

OpenLLM.Shop Privacy Policy

Privacy Policy

Website: https://openllm.shop/

Last Updated: April 20, 2026

1. Introduction

This Privacy Policy applies to the website https://openllm.shop/ (hereinafter referred to as "the Website") and the OpenLLM unified large model API proxy service (hereinafter referred to as "the Service").

OpenLLM.Shop (hereinafter referred to as "we", "us", "our") respects and protects the personal privacy of all users who access and use the Website and Service. This Policy explains how we collect, use, store, share and protect your personal information.

By accessing, registering, logging in, using our API service, dashboard, payment and other functions, you fully accept and agree to the terms of this Privacy Policy.

2. Information We Collect

We only collect necessary information to provide, maintain, secure, bill and improve the Service, and minimize data collection in accordance with privacy protection principles.

2.1 Information You Provide to Us

  • Account Information: When you register an account, we collect your email address, password (stored in hashed form), and any other information you voluntarily provide.

  • Payment Information: Payment details are processed by trusted third-party payment providers. We do not store complete credit card numbers or sensitive payment credentials.

  • Communications: Any information you provide when contacting our support team or participating in surveys.

2.2 Automatically Collected Information

  • Usage Data: API calls, model selections, token usage, timestamps, and request/response metadata for billing, monitoring, and service optimization.

  • Technical Information: IP address, browser type, operating system, device information, and cookies for security, analytics, and service improvement.

  • Performance Data: Error logs, response times, and service health metrics to maintain and improve the Service.

2.3 Information from Third Parties

  • Upstream LLM Providers: When you use the Service to access AI models, the upstream providers may collect usage data in accordance with their own privacy policies. We act as a proxy and do not control their data practices.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, maintain, and improve the Service;
  • Process transactions, manage billing, and send related notices;
  • Verify your identity and secure your account;
  • Communicate with you about service updates, security alerts, and support;
  • Monitor and analyze usage patterns to optimize performance and user experience;
  • Detect, prevent, and address technical issues, fraud, or security violations;
  • Comply with legal and regulatory obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics, customer support) under strict confidentiality agreements.

  • Upstream LLM Providers: Your API requests are routed to the selected AI model providers, who may process and store data according to their own policies.

  • Legal Compliance: When required by law, regulation, court order, or government authority, or to protect our rights, property, safety, or that of our users or the public.

  • Business Transfers: In connection with a merger, acquisition, sale of assets, or similar corporate transaction, user information may be transferred as part of the business assets.

  • With Your Consent: In any other case with your explicit consent.

5. Data Storage and Security

  • Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Account data is deleted upon account cancellation, except for data retained for legal, billing, or compliance purposes (typically up to 3 years).

  • Security Measures: We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, access controls, and regular security assessments to protect your data.

  • Data Location: Data is stored in secure cloud infrastructure. By using the Service, you consent to the transfer of your data across international borders, including to jurisdictions with different data protection laws.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access, update, or delete your personal information;
  • Object to or restrict certain processing activities;
  • Export your data in a portable format;
  • Opt out of marketing communications;
  • Withdraw consent where processing is based on consent.

You can exercise most of these rights through your account settings or by contacting our support team. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session state and authenticate users;
  • Remember your preferences (language, theme);
  • Analyze website traffic and service usage;
  • Improve performance and security.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

Our services are globally operated. Your information may be processed and stored in locations outside your country of residence, including jurisdictions with different data protection laws. By using the Service, you consent to such international transfers and acknowledge that your data may be subject to the laws of those jurisdictions.

10. Third-Party Services

The Service integrates with third-party AI model providers and payment processors, each with their own privacy policies. We encourage you to review their privacy notices to understand how they handle your data. We are not responsible for the privacy practices of third parties.

11. Data Breach Notification

In the unlikely event of a data breach that may pose a risk to your rights and freedoms, we will notify you and relevant supervisory authorities without undue delay, in accordance with applicable data protection regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the most recent revision. We will notify users of significant changes via email or through the Website. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the official support channels on https://openllm.shop/.